Informar de un problema
Si tiene consultas con respecto a alguna postura, política, decisión de Fair Trade USA™ o al comportamiento de alguna persona involucrada en el sistema Fair Trade USA, nos interesa abordarlo.
Procedimiento de queja
Cualquier persona puede presentar una queja, alegación o apelación, y para nosotros es muy importante la confidencialidad. Si ha presenciado algo que le gustaría denunciar, este documento explica exactamente la forma en que lo manejamos.
Summary of Complaints Received
In 2025, Fair Trade USA reviewed 12 cases across its certification programs, including five allegations and seven complaints. An “allegation” is a claim that a certified entity may have violated Fair Trade Standards and therefore requires a formal investigation, while a “complaint” is a formal expression of dissatisfaction with Fair Trade USA or a third‑party acting on its behalf, such as a certification body.
Cases addressed themes such as premium payments, performance of certification bodies, working conditions, and premium management. Most matters were unfounded and resolved through standard assurance processes, while a smaller number were founded and resulted in corrective actions. Several items remain under review and will be followed up on during scheduled audits or through additional information gathering.
Fair Trade USA continues to monitor ongoing issues and integrate identified risks into its assurance planning to support program integrity and continuous improvement.
Formulario de quejas
El primer paso para presentar una queja, alegación o apelación es completar el siguiente formulario del sitio web.
Si prefiere completar un documento de Word, puede encontrar las instrucciones aquí. Deberá enviar por correo electrónico el documento con los archivos adjuntos a certification@fairtradeusa.org.